Data Rights / GDPR

Your rights

• Access the personal data Janodel holds about you.
• Correct inaccurate or incomplete data.
• Request deletion where the law allows.
• Receive eligible data in a portable format.
• Restrict or object to certain processing.
• Withdraw consent at any time where processing relies on consent, without having to delete your account.
• Object to processing based on legitimate interests.
• Ask for information about matching-related profiling and the main parameters used.
• Complain to the Dutch Data Protection Authority or another competent supervisory authority.

How to make a request

Use the in-app account controls or email support@janodel.com from the email associated with your account. State the right you wish to exercise. To withdraw sensitive questionnaire consent, contact support@janodel.com. We may request proportionate information to verify identity before disclosing or deleting data.

We normally respond within one month. Complex or numerous requests may take longer where the GDPR permits; if so, we will explain the reason and extension within the first month.

Limits

A request may be limited where necessary to protect another person's rights, preserve evidence of abuse, comply with law, establish or defend legal claims, or retain mandatory financial records. We will explain a refusal or limitation when legally permitted.